Stream dropping frames due to network

[VashuMat]

So last weekend I started to drop at least a third of my frames at 1080p 60fps, due to network loss. My bitrate is all over the place. Jumps from 7000 kbps to 1000kbps and everywhere in between. It was generally fine up to this point, for about a months worth of streaming. I did all the normal things to fix connections issues. I ran speed tests and they are all over the place. Ranging from 54 up/ 10 down, to 484 up/ 28 down. I have a gig internet plan. I have had three techs come out to the my house over the past week and they keep saying that nothing is wrong on their end. Although, I had a customer service rep say that when he pinged my modem, the speed he was getting from them to me was slow. I ran some Ping Plotter tests, which are below, and ran them in different configurations based on my ethernet setup. I have my modem running to my router and then my router supplying internet to a patch panel and a gig ethernet switch, which then has shielded cat6 cables running to drops throughout my house. All specs of my PC are below, along with the results of those tests. PC is solid, so I can't imagine it is a hardware issue. Nothing else in the house is having issues as far as surfing the web, streaming from video services, and so on. All runs perfect, only have issues with streaming.

--OBS settings--
Base res- 1440
Output res- 1080
FPS- 60
Rate control- CBR
Bitrate- 6000
NVENC (new)
Keyframes- 2

--PC--
CPU- 5800X
GPU- 2080 Super
RAM- 16GB 3800 MHz
Netgear Nighthawk XR700 router
All Netgear ethernet rack gear.

Ran the tests with my computer directly hooked to the modem, nothing else hooked up. Hooked to the switch in its normal config. and Lastly hooked through the router.

I don't know why my hop is showing as bad as it does, as I said nothing else is having issues. Also takes a min for my hop to show up in Ping Plotter.
Even still, with it hooked up directly to the modem, I am still getting a significant packet loss at the ISP's first hop

 

[PaiSand]

Log file is needed. Look on your Help menu. Before upload, restart OBS and do as you normaly do when streaming/recording to test for at least 30 seconds. After that upload the log file, copy here the link and use that analize button to troubleshoot common issues.

Use this tool to check you internet against Twitch. It gives you more acurate result:

TwitchTest |r1ch.net

Test your upload bandwidth and connection quality to Twitch

r1ch.net

And call you ISP about your connection instability. Could be an almost dead router/modem, or the outside cables at some point where you can't access.

 

[VashuMat]

Log file is needed. Look on your Help menu. Before upload, restart OBS and do as you normaly do when streaming/recording to test for at least 30 seconds. After that upload the log file, copy here the link and use that analize button to troubleshoot common issues.

Use this tool to check you internet against Twitch. It gives you more acurate result:

TwitchTest |r1ch.net

Test your upload bandwidth and connection quality to Twitch

r1ch.net

And call you ISP about your connection instability. Could be an almost dead router/modem, or the outside cables at some point where you can't access.

Here is the bandwidth test for the closest servers that mine connects to, as well as the link to the log file. I've had three tech from my ISP come out and say they have "fixed" things and closed the ticket out as resolved.

https://obsproject.com/logs/-ftUTNPDX0YcVMud

 

[PaiSand]

That quality 0 means that your ISP didn't fix it.
They need to check the rtmp protocol.

 

[VashuMat]

That quality 0 means that your ISP didn't fix it.
They need to check the rtmp protocol.

So 100% on the ISP? Have been fighting with them on this for over a week now

 

[PaiSand]

I've changed ISPs over this issues more times than bought underware. I am lucky enough to have 2 fiber ISPs in my zone, so I can change if they don't fix it. Good side, looks like they understood streaming is a bussines and they need to keep it smooth.

 

[VashuMat]

Unfortunately this is the only one worth it in this part of the seven cities. The other option is Verizon which only offers max speeds up to 15Mb... no Fios :( I will see what the tech says tomorrow and go from there. I feel like I have done everything I can on my end and with my equipment

 

[PaiSand]

Tell them this is your income and you need it to work, in a good mood, never mad. Unless they charge you extra for a bussines.

 

[VashuMat]

Oh I have, didn't seem to care. I did call them out on social media and they reached out from a regional office and said they were going to escalate it with the local one here. Maybe that will make a difference