Bug Report OBS Crashing Please help

[zylarLIVE]

To start off I was streaming fine for 3 days in a row using the 32bit version and the avermedia gl310 portable lite capture card. I know the basics and was able to stream no problems yesterday. I have no clue what has changed.

"
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 6137D510 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.651b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
2A15F450 6137D510 4F624000 4F0D0000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x70
2A15F470 6137613A 001D0800 60ECC8F0 0142DFB8 00000000 dshowplugin.dll!DeviceSource::Preprocess+0x20a
2A15F4C4 60EC5908 00000000 00000000 00FFFFFF 01000001 obsapi.dll!Scene::Preprocess+0x28
2A15F4D0 0142DFB8 756C337A 00000000 2A15F85C 774792B2 obs.exe!OBS::MainCaptureLoop+0xaf8
2A15F814 0142BDF5 00000000 2A15F85C 774792B2 00000000 obs.exe!OBS::MainCaptureThread+0x5
2A15F818 756C337A 00000000 5C7BD101 00000000 00000000 kernel32.dll!0x756c337a
2A15F824 774792B2 0142BDF0 00000000 00000000 00000000 ntdll.dll!0x774792b2
2A15F864 77479285 0142BDF0 00000000 00000000 00000000 ntdll.dll!0x77479285

A minidump was saved to C:\Users\Liam\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-06-22_9.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module
"


I have uploaded the .dmp also. Please help asap, was trying to stream right now and this is f'ing me up. Couldn't upload the dmp to the forums for some reason so http://www.filedropper.com/obscrashdump2015-06-229

 

[Sapiens]

Looks like the DirectShow plugin is crashing, which makes me think it's a problem with one of your video capture device sources (e.g. a webcam or capture card). Are you using a device like this? If so, which one(s)? Does OBS still crash if you make a scene without the device?

 

[zylarLIVE]

I said in the original post that I am using a gl310 avermedia portable lite capture card. Sorry if I wasn't clear enough about that. So do you think it's just went faulty all of a sudden?

 

[Sapiens]

That's your only video capture source, no webcams or anything? Does OBS still crash if you make a scene without the device?

 

[zylarLIVE]

It doesn't crash without using the device - I shoulda said that. No webcam no more devices. I use a splitter though too so I can record the xbox dashboard - it prevents no signal.

 

[dodgepong]

Are you adding the LBP Lite directly to OBS or are you using the stream engine?

 

[Sapiens]

Since it was working before I assume he's using Stream Engine. I'd recommend uninstalling all of the AVerMedia software for the device, then searching your C drive for any folders with "AVerMedia" in the name and manually deleting those too. Then download and reinstall the latest drivers/firmware/Stream Engine from
http://gamerzone.avermedia.com/products/live_gamer_series/lgp_lite/download/en and see if things work again. You might want to disable your antivirus software during this process to make sure it doesn't screw up what you're trying to install.