Bug Report OBS crashing on stream/preview/recording

[Anabelise]

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 04CD34E7 (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.65b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
030BF840 04CD34E7 00000000 00578000 00578000 0368E4D0 nvwgf2um.dll!0x4cd34e7
030BF850 04CD3658 00578000 00000000 0FD9EEA0 00000000 nvwgf2um.dll!0x4cd3658
030BF870 04E8FB95 00578000 0367151C 00000000 6A1ED07C nvwgf2um.dll!0x4e8fb95
030BFD78 047A8E00 00000000 03634D78 03636FD0 00578098 nvwgf2um.dll!0x47a8e00
030BFDA8 047A5CE1 03639968 030BFDFC 04FF7360 03634D78 nvwgf2um.dll!0x47a5ce1
030BFDC0 04CDC1B5 03634D78 3EA09E07 00000000 03639968 nvwgf2um.dll!0x4cdc1b5
030BFDCC 04FF7360 00000000 030BFE14 75A4338A 03636FD0 nvwgf2um.dll!0x4ff7360
030BFE04 04FF7488 03636FD0 030BFE54 77119F72 03636FD0 nvwgf2um.dll!0x4ff7488
030BFE10 75A4338A 03636FD0 7412E8C1 00000000 00000000 kernel32.dll!0x75a4338a
030BFE1C 77119F72 04FF740C 03636FD0 00000000 00000000 ntdll.dll!0x77119f72
030BFE5C 77119F45 04FF740C 03636FD0 00000000 00000000 ntdll.dll!0x77119f45

 

[Anabelise]

14 views and no responses thanks....

 

[R1CH]

God forbid you have to wait more than two hours for a response. Use a desktop PC, your laptop drivers are unstable and crashing.

 

[Anabelise]

Its worked before and this hasnt happened before sorry for my being impatient or seemingly so but its kind of rude when you can see people passing through and not a peep

 

[Anabelise]

ps: my Drivers are
Nvidia geforce 750m
intel i7
so i dont see how its the issue...

 

[R1CH]

Well if you Google nvwgf2um.dll you'll clearly see it's part of your video drivers. Laptop video drivers are known to be horrible and unstable with OBS since OBS makes use of lesser-tested functionality. Try different capture methods or downgrading drivers. If it worked before then something has changed, try to find out what.

 

[Sapiens]

Try https://obsproject.com/forum/resources/performing-a-clean-gpu-driver-installation.65/ first for your NVIDIA drivers.

When you're done be sure to reconfigure things as outlined at https://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

 

[Anabelise]

Thank you @Sapiens ^~^ i'll try this out

 

[dodgepong]

And regarding the views, just because people are looking at your forum post doesn't mean people have the answer to your issue. Everyone who offers help here is an unpaid volunteer, so you may just have to be patient sometimes.