Bug Report OBS crashes everytime I click preview

H

Hayley

New Member
I'm trying to add my Elgato to OBS and this happens

OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 55B6D5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.651b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
2C3BF9B0 55B6D5B0 2D374000 200D0000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
2C3BF9D0 55B660F8 00270800 5054C8F0 013BDFB8 00000000 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
2C3BFA24 50545908 00000000 00000000 00FFFFFF 01010001 obsapi.dll!Scene::Preprocess+0x28
2C3BFA30 013BDFB8 75ED338A 00000000 2C3BFDBC 77D59F72 obs.exe!OBS::MainCaptureLoop+0xaf8
2C3BFD74 013BBDF5 00000000 2C3BFDBC 77D59F72 00000000 obs.exe!OBS::MainCaptureThread+0x5
2C3BFD78 75ED338A 00000000 5B9ADB2D 00000000 00000000 kernel32.dll!0x75ed338a
2C3BFD84 77D59F72 013BBDF0 00000000 00000000 00000000 ntdll.dll!0x77d59f72
2C3BFDC4 77D59F45 013BBDF0 00000000 00000000 00000000 ntdll.dll!0x77d59f45

A minidump was saved to C:\Users\Tyurru\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-04-16_12.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module
 
TehLoneRaZoR

TehLoneRaZoR

New Member
Im Having this same error, but my elgato is already in OBS it gives me this error when i stream or preview or record

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 6A68D5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.651b
Windows version: 6.1 (Build 7601) Service Pack 1
CPU: AMD FX(tm)-8320 Eight-Core Processor

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
12B7F440 6A68D5B0 151B4000 143D0000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
12B7F460 6A6860F8 00CB0000 671DC8F0 0110DFB8 00000000 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
12B7F4B4 671D5908 00000000 00000000 00390701 01010001 obsapi.dll!Scene::Preprocess+0x28
12B7F4C0 0110DFB8 74EB336A 00000000 12B7F840 773692B2 obs.exe!OBS::MainCaptureLoop+0xaf8
12B7F7F8 0110BDF5 00000000 12B7F840 773692B2 00000000 obs.exe!OBS::MainCaptureThread+0x5
12B7F7FC 74EB336A 00000000 65B4B40F 00000000 00000000 kernel32.dll!0x74eb336a
12B7F808 773692B2 0110BDF0 00000000 00000000 00000000 ntdll.dll!0x773692b2
12B7F848 77369285 0110BDF0 00000000 00000000 00000000 ntdll.dll!0x77369285
 
Last edited:
TehLoneRaZoR

TehLoneRaZoR

New Member
But it doesn't matter if im streaming pc or console im still crashing.

EDIT: Just Reinstalled CLR Browser and I can stream pc again. Also just checked the point filtering and my elgato works again. Thanks ahotiK
 
Last edited:
ahotiK

ahotiK

New Member
Yeah no problem.. I just got my HD60 yesterday and I got a depression when it crashed OBS and there was no solution to be found on Google or here. So I decided to try every single setting until I got it working.
I also got some crashed because I had scenes using plugins that were not installed on the 32bit OBS. I just re-installed the plugins and I was able to stream with no problem
 
B

brandon whittington

New Member
i've been messing with it ever since AhotiK said he's been fiddling with random settings that could be affecting it. and i got mine working by matching the resolution and FPS with the device's base settings. a PS3 for instance runs at 720P and can capture 60fps, but the OBS was working at 1920X1080 and downscaling it, all i had to do to get mine working was switch my source setting in OBS to match this.

dunno if this is your issue, but it fixed mine.
 
Videophile

Videophile

Elgato
Hi Guys,

Please uninstall the current version of the Elgato Game Capture software, and download this older version here.

Once you have the older version installed, please let me know if the software is still crashing.
 
Bilbo Baggins

Bilbo Baggins

New Member
LtRoyalShrimp said:
Hi Guys,

Please uninstall the current version of the Elgato Game Capture software, and download this older version here.

Once you have the older version installed, please let me know if the software is still crashing.
Click to expand...

I was having this issue as well but just installed the older version and I am now able to use it fine with no crashing.

Will this be fixed in the next next update :)
 
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