Bug Report OBS Crashes everytime I click Preview

T

tremor

New Member
Not sure what you'd like for logs but here is one, it happens everytime I click preview, and when I can get to streaming, when I click stop stream is crashes too.


Code: 
14:37:22: Settings::Video: Enabling Aero
14:37:24: Open Broadcaster Software v0.592b - 32bit (´・ω・｀)
14:37:24: -------------------------------
14:37:24: CPU Name: Intel(R) Core(TM) i5 CPU         760  @ 2.80GHz
14:37:24: CPU Speed: 2793MHz
14:37:24: Physical Memory:  4095MB Total, 1516MB Free
14:37:24: stepping id: 5, model 30, family 6, type 0, extmodel 0, extfamily 0, HTT 1, logical cores 4, total cores 4
14:37:24: monitor 1: pos={-1440, 0}, size={1440, 900}
14:37:24: monitor 2: pos={0, 0}, size={1680, 1050}
14:37:24: Windows Version: 6.1 Build 7601 S
14:37:24: Aero is Enabled
14:37:24: -------------------------------
14:37:24: OBS Modules:
14:37:24: Base Address     Module
14:37:24: 01050000         OBS.exe
14:37:24: 61980000         OBSApi.dll
14:37:24: 65570000         DShowPlugin.dll
14:37:24: 65930000         GraphicsCapture.dll
14:37:24: 61750000         NoiseGate.dll
14:37:24: 61730000         PSVPlugin.dll
14:37:24: ------------------------------------------
14:37:24: Adapter 1
14:37:24:   Video Adapter: NVIDIA GeForce GT 220
14:37:24:   Video Adapter Dedicated Video Memory: 1026031616
14:37:24:   Video Adapter Shared System Memory: 3220779008
14:37:24:   Video Adapter Output 1: pos={0, 0}, size={1680, 1050}, attached=true
14:37:24:   Video Adapter Output 2: pos={-1440, 0}, size={1440, 900}, attached=true
14:37:24: =====Stream Start: 2014-01-13, 14:37:24===============================================
14:37:24:   Multithreaded optimizations: On
14:37:24:   Base resolution: 1440x900
14:37:24:   Output resolution: 1440x900
14:37:24: ------------------------------------------
14:37:24: Loading up D3D10 on NVIDIA GeForce GT 220 (Adapter 1)...
14:37:24: ------------------------------------------
14:37:24: Audio Format: 48000hz
14:37:24: Playback device {0.0.1.00000000}.{188564f7-6432-48ae-8d75-b4e342383926}
14:37:24: ------------------------------------------
14:37:24: Using desktop audio input: Stereo Mix (Realtek High Definition Audio)
14:37:24: ------------------------------------------
14:37:24: Using auxilary audio input: Microphone (଀)
14:37:29: ------------------------------------------
14:37:29: Audio Encoding: AAC
14:37:29:     bitrate: 128
14:37:29: Using graphics capture
14:37:29: ------------------------------------------
14:37:29:     device: Logitech QuickCam Fusion,
14:37:29:     device id \\?\usb#vid_046d&pid_08c1&mi_00#7&368e8fa6&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bbefb6c7-2fc4-4139-bb8b-a58bba724083},
14:37:29:     chosen type: I420, usingFourCC: false, res: 640x480 - 640x480, frameIntervals: 333333-2000000
14:37:29:     use buffering: false - 0, fourCC: 'I420'
14:37:29:     audio device: Disable,
14:37:29:     audio device id Disabled,
14:37:29: 
14:37:29: Using directshow input
 
R

R1CH

Forum Admin
Developer
What kind of error / crash message do you get? Or is it freezing and you have to end process?
 
R

R1CH

Forum Admin
Developer
This sounds like one of your devices is deadlocking in a system call.

To diagnose further, please reproduce the freeze, then go to task manager, right click obs.exe and choose Create Dump. Then .zip and upload the .dmp file to a file sharing site such as http://www.copy.com (no signup needed, just drag and drop the file on the small box that says 'drop here to upload') then PM me the link (the full .dmp file can contain sensitive info like your stream key, so avoid posting it publicly).
 
R

R1CH

Forum Admin
Developer
Thanks for the dump. It seems your "Webcam" source in global sources is at fault, OBS is freezing while it waits for the device to respond. Make sure the latest drivers for the webcam are installed. Try switching which USB ports it uses (away from any others that are in use). Try lowering the resolution or changing the output type.
 
T

tremor

New Member
R1CH said:
Thanks for the dump. It seems your "Webcam" source in global sources is at fault, OBS is freezing while it waits for the device to respond. Make sure the latest drivers for the webcam are installed. Try switching which USB ports it uses (away from any others that are in use). Try lowering the resolution or changing the output type.
Click to expand...
I'll try all of those things! Thank you!
 
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