Bug Report OBS Crash upon Live Stream of SW:ToR

[Troy S.]

I have streamed successfully with it. After a while though the game started to crash and this alternated with OBS crashing. Now, as soon as I start streaming, OBS crashes immediately

.
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 628349EE (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.613b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1619E81C 628349EE 08E61378 08C8E1B8 08E61378 08C5D658 nvwgf2um.dll!0x628349ee
1619E894 628871E5 08C8E1B8 00000000 6442F28C 1619EAE0 nvwgf2um.dll!0x628871e5
1619E8B4 629AEA0B 08C8E1B8 08E8E19C 00000000 6442F28C nvwgf2um.dll!0x629aea0b
1619E948 629A9391 08C8E1B8 1619EAE0 08E8E19C 6442F28C nvwgf2um.dll!0x629a9391
1619E96C 70291F20 1619EAE0 08E8E19C 6442F28C 1619E9B0 nvumdshim.dll!0x70291f20
1619E984 7028FAD7 08C8D740 1619EAE0 08E8E19C 6442F28C nvumdshim.dll!0x7028fad7
1619E998 70299052 1619EAE0 08E8E19C 6442F28C 1619EB28 nvumdshim.dll!0x70299052
1619E9B8 70289077 08C8A4B0 1619EAE0 08E8E19C 6442F28C nvumdshim.dll!0x70289077
1619E9CC 6442F49C 00000000 1619EFC0 1619F314 6442F0BB d3d11.dll!0x6442f49c
1619EB30 6442F312 08E8E17C 00000000 1619EFC0 B79CAEFD d3d11.dll!0x6442f312
1619EB40 6442F0BB 00000004 1619F3B4 08E8E10C 08E8E0E8 d3d11.dll!0x6442f0bb
1619F31C 64429F95 08C82F64 00000004 1619F3B4 0000001C d3d11.dll!0x64429f95
1619F33C 6442BD42 00000004 1619F3B4 0000001C 08E8E0E8 d3d11.dll!0x6442bd42
1619F378 6442BC74 00000004 08E8E108 0000001C 08E8E108 d3d11.dll!0x6442bc74
1619F428 6442A49E 08C82C30 00000004 1619F548 0000001C d3d11.dll!0x6442a49e
1619F51C 6442F6DB 08E8FDC8 0019F5E8 1619F5D0 00000001 d3d11.dll!0x6442f6db
1619F5B0 644317E8 00000000 08E8FE38 1619F5E8 1619F600 d3d11.dll!0x644317e8
1619F5D0 012CE896 00000640 00000384 1619F684 6B343EA6 obs.exe!D3D10Texture::CreateFromSharedHandle+0x136
1619F644 012CC923 00000640 00000384 40000942 00C04100 obs.exe!D3D10System::CreateTextureFromSharedHandle+0x13
1619F654 6B343EA6 1619F6A0 00C04300 00BE0000 00C04100 graphicscapture.dll!SharedTexCapture::Init+0x116
1619F68C 6B34281E 00C04300 00000000 2AF11F17 1619F6F8 graphicscapture.dll!GraphicsCaptureSource::NewCapture+0x2ce
1619F6D0 6B3431AD 3D088888 00000000 00000000 1619FA1C graphicscapture.dll!GraphicsCaptureSource::Tick+0xad
1619F6E8 69902EBF 3D088888 00000000 00000000 00000000 obsapi.dll!Scene::Tick+0x2f
1619F6FC 012F221B 767D495D 00000000 1619FA70 776798EE obs.exe!OBS::MainCaptureLoop+0xa0b
1619FA24 012F0485 00000000 1619FA70 776798EE 00000000 obs.exe!OBS::MainCaptureThread+0x5
1619FA28 767D495D 00000000 A4BF5B7A 00000000 00000000 kernel32.dll!0x767d495d
1619FA34 776798EE FFFFFFFF 7766E0E2 00000000 00000000 ntdll.dll!0x776798ee
1619FA78 776798C4 012F0480 00000000 00000000 00000000 ntdll.dll!0x776798c4

A minidump was saved to C:\Users\Troy M. Stasik\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-04-17_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[Krazy]

Update your drivers. If you updated to the latest betas, please go back to the latest WHQL drivers, the new betas cause numerous issues.

 

[Troy S.]

All of my drivers are updated WHQL. IT seems the issue is reflecting around the game capture so I have switched over to Monitor capture instead.

 

[Krazy]

Oh, wait, are you on a laptop?

 

[Troy S.]

I am indeed. I have set OBS to run off of the same Nvidia graphics.

 

[Krazy]

Well, that's odd then. I'll try to get a developer to look at this. Probably something else going on I'm not seeing.

Can you post a regular log as well? https://obsproject.com/forum/threads/problem-make-sure-to-post-a-log-and-or-crash-dump-howto.97/

 

[Troy S.]

13:35:01: Open Broadcaster Software v0.613b - 32bit (´・ω・｀)
13:35:01: -------------------------------
13:35:01: CPU Name: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
13:35:01: CPU Speed: 2295MHz
13:35:01: Physical Memory: 1023MB Total, 1023MB Free
13:35:01: stepping id: 9, model 58, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
13:35:01: monitor 1: pos={0, 0}, size={1600, 900}
13:35:01: Windows Version: 6.2 Build 9200
13:35:01: Aero is Enabled
13:35:01: -------------------------------
13:35:01: OBS Modules:
13:35:01: Base Address Module
13:35:01: 00CC0000 OBS.exe
13:35:01: 71100000 OBSApi.dll
13:35:01: 72760000 DShowPlugin.dll
13:35:01: 71FF0000 GraphicsCapture.dll
13:35:01: 71FD0000 NoiseGate.dll
13:35:01: 71F30000 PSVPlugin.dll
13:35:01: ------------------------------------------
13:35:01: Adapter 1
13:35:01: Video Adapter: Intel(R) HD Graphics 4000
13:35:01: Video Adapter Dedicated Video Memory: 2091446272
13:35:01: Video Adapter Shared System Memory: 2147233792
13:35:01: Video Adapter Output 1: pos={0, 0}, size={1600, 900}, attached=true
13:35:01: ------------------------------------------
13:35:01: Adapter 2
13:35:01: Video Adapter: NVIDIA GeForce GT 630M
13:35:01: Video Adapter Dedicated Video Memory: 2091446272
13:35:01: Video Adapter Shared System Memory: 2147233792
13:35:01: =====Stream Start: 2014-04-17, 13:35:01===============================================
13:35:01: Multithreaded optimizations: On
13:35:01: Base resolution: 1600x900
13:35:01: Output resolution: 1600x900
13:35:01: ------------------------------------------
13:35:01: Nvidia optimus detected, second adapter selected, ignoring useless second adapter, I guess.
13:35:01: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
13:35:01: ------------------------------------------
13:35:01: Audio Format: 48000 Hz
13:35:01: ------------------------------------------
13:35:01: Audio Channels: 2 Ch
13:35:01: Playback device Default
13:35:01: ------------------------------------------
13:35:01: Using desktop audio input: Speakers (Realtek High Definition Audio)
13:35:02: ------------------------------------------
13:35:02: Using auxilary audio input: Microphone (Realtek High Definition Audio)
13:35:02: ------------------------------------------
13:35:02: Audio Encoding: AAC
13:35:02: bitrate: 128
13:35:02: Using graphics capture
13:35:02: Scene buffering time set to 700
13:35:02: ------------------------------------------
13:35:02: Video Encoding: x264
13:35:02: fps: 30
13:35:02: width: 1600, height: 900
13:35:02: preset: veryfast
13:35:02: profile: high
13:35:02: keyint: 250
13:35:02: CBR: yes
13:35:02: CFR: yes
13:35:02: max bitrate: 1000
13:35:02: buffer size: 1000
13:35:02: ------------------------------------------
13:35:04: Connection to (null) failed: No server specified to connect to
13:35:06: Total frames encoded: 93, total frames duplicated: 2 (2.15%)
13:35:06: Total frames rendered: 97, number of late frames: 0 (0.00%) (it's okay for some frames to be late)
13:35:06: Number of times waited to send: 0, Waited for a total of 0 bytes
13:35:06: Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
13:35:06: Number of bytes sent: 0
13:35:06:
13:35:06: Profiler time results:
13:35:06:
13:35:06: ==============================================================
13:35:06: video thread frame - [100%] [avg time: 2.564 ms] [children: 8.54%] [unaccounted: 91.5%]
13:35:06: | scene->Preprocess - [0.078%] [avg time: 0.002 ms]
13:35:06: | GPU download and conversion - [8.46%] [avg time: 0.217 ms] [children: 6.86%] [unaccounted: 1.6%]
13:35:06: | | flush - [5.54%] [avg time: 0.142 ms]
13:35:06: | | CopyResource - [1.01%] [avg time: 0.026 ms]
13:35:06: | | conversion to 4:2:0 - [0.312%] [avg time: 0.008 ms]
13:35:06: Convert444Threads - [100%] [avg time: 1.081 ms] [children: 98.9%] [unaccounted: 1.11%]
13:35:06: | Convert444toNV12 - [98.9%] [avg time: 1.069 ms]
13:35:06: encoder thread frame - [100%] [avg time: 2.52 ms] [children: 0.238%] [unaccounted: 99.8%]
13:35:06: | sending stuff out - [0.238%] [avg time: 0.006 ms]
13:35:06: ==============================================================
13:35:06:
13:35:06:
13:35:06: Profiler CPU results:
13:35:06:
13:35:06: ==============================================================
13:35:06: video thread frame - [cpu time: avg 1.61 ms, total 156.25 ms] [avg calls per frame: 1]
13:35:06: | scene->Preprocess - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:35:06: | GPU download and conversion - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:35:06: | | flush - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:35:06: | | CopyResource - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:35:06: | | conversion to 4:2:0 - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:35:06: Convert444Threads - [cpu time: avg 1.07 ms, total 156.25 ms] [avg calls per frame: 2]
13:35:06: | Convert444toNV12 - [cpu time: avg 1.07 ms, total 156.25 ms] [avg calls per frame: 2]
13:35:06: encoder thread frame - [cpu time: avg 1.953 ms, total 140.625 ms] [avg calls per frame: 1]
13:35:06: | sending stuff out - [cpu time: avg 0 ms, total 0 ms] [avg calls per frame: 1]
13:35:06: ==============================================================
13:35:06:
13:35:06: =====Stream End: 2014-04-17, 13:35:06=================================================
13:35:13: CUDA loaded successfully
13:35:13: 1 CUDA capable devices found
13:35:13: [ GPU #0 - < GeForce GT 630M > has Compute SM 2.1, NVENC Not Available ]
13:35:13: No NVENC capable devices found
13:38:05: =====Stream Start: 2014-04-17, 13:38:05===============================================
13:38:05: Multithreaded optimizations: On
13:38:05: Base resolution: 1600x900
13:38:05: Output resolution: 1600x900
13:38:05: ------------------------------------------
13:38:05: Nvidia optimus detected, second adapter selected, ignoring useless second adapter, I guess.
13:38:05: Loading up D3D10 on Intel(R) HD Graphics 4000 (Adapter 1)...
13:38:05: ------------------------------------------
13:38:05: Audio Format: 48000 Hz
13:38:05: ------------------------------------------
13:38:05: Audio Channels: 2 Ch
13:38:05: Playback device Default
13:38:05: ------------------------------------------
13:38:05: Using desktop audio input: Speakers (Realtek High Definition Audio)
13:38:05: ------------------------------------------
13:38:05: Using auxilary audio input: Microphone (Realtek High Definition Audio)
13:38:05: ------------------------------------------
13:38:05: Audio Encoding: AAC
13:38:05: bitrate: 128
13:38:05: Using graphics capture
13:38:05: Scene buffering time set to 700
13:38:05: ------------------------------------------
13:38:05: Video Encoding: x264
13:38:05: fps: 30
13:38:05: width: 1600, height: 900
13:38:05: preset: veryfast
13:38:05: profile: main
13:38:05: keyint: 60
13:38:05: CBR: yes
13:38:05: CFR: yes
13:38:05: max bitrate: 1000
13:38:05: buffer size: 1000
13:38:05: ------------------------------------------
13:38:08: Using RTMP service: Twitch / Justin.tv
13:38:08: Server selection: rtmp://live.justin.tv/app
13:38:08: Interface: Qualcomm Atheros AR9485 Wireless Network Adapter (802.11, 97 mbps)
13:38:08: Completed handshake with rtmp://live.justin.tv/app in 173 ms.
13:38:09: SO_SNDBUF was at 65536
13:38:09: SO_SNDBUF is now 65536

 

[Troy S.]

This is the crash file as well with the current .dmp


OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 627E49EE (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.613b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1A62E71C 627E49EE 0914C218 09415468 0914C218 03BA8F78 nvwgf2um.dll!0x627e49ee
1A62E794 628371E5 09415468 00000000 6F91F28C 1A62E9E0 nvwgf2um.dll!0x628371e5
1A62E7B4 6295EA0B 09415468 095ED25C 00000000 6F91F28C nvwgf2um.dll!0x6295ea0b
1A62E848 62959391 09415468 1A62E9E0 095ED25C 6F91F28C nvwgf2um.dll!0x62959391
1A62E86C 6D4F1F20 1A62E9E0 095ED25C 6F91F28C 1A62E8B0 nvumdshim.dll!0x6d4f1f20
1A62E884 6D4EFAD7 058238F0 1A62E9E0 095ED25C 6F91F28C nvumdshim.dll!0x6d4efad7
1A62E898 6D4F9052 1A62E9E0 095ED25C 6F91F28C 1A62EA28 nvumdshim.dll!0x6d4f9052
1A62E8B8 6D4E9077 09411F80 1A62E9E0 095ED25C 6F91F28C nvumdshim.dll!0x6d4e9077
1A62E8CC 6F91F49C 00000000 1A62EEC0 1A62F214 6F91F0BB d3d11.dll!0x6f91f49c
1A62EA30 6F91F312 095ED23C 00000000 1A62EEC0 B0D2AF65 d3d11.dll!0x6f91f312
1A62EA40 6F91F0BB 00000004 1A62F2B4 095ED1BC 095ED198 d3d11.dll!0x6f91f0bb
1A62F21C 6F919F95 011C631C 00000004 1A62F2B4 0000001C d3d11.dll!0x6f919f95
1A62F23C 6F91BD42 00000004 1A62F2B4 0000001C 095ED198 d3d11.dll!0x6f91bd42
1A62F278 6F91BC74 00000004 095ED1B8 0000001C 095ED1B8 d3d11.dll!0x6f91bc74
1A62F328 6F91A49E 011C5FE8 00000004 1A62F448 0000001C d3d11.dll!0x6f91a49e
1A62F41C 6F91F6DB 09507788 0062F4E8 1A62F4D0 00000001 d3d11.dll!0x6f91f6db
1A62F4B0 6F9217E8 00000000 095077F8 1A62F4E8 1A62F500 d3d11.dll!0x6f9217e8
1A62F4D0 00CCE896 00000640 00000384 1A62F584 71FF3EA6 obs.exe!D3D10Texture::CreateFromSharedHandle+0x136
1A62F544 00CCC923 00000640 00000384 80000142 036D5760 obs.exe!D3D10System::CreateTextureFromSharedHandle+0x13
1A62F554 71FF3EA6 1A62F5A0 036D39A0 035F0400 036D5760 graphicscapture.dll!SharedTexCapture::Init+0x116
1A62F58C 71FF281E 036D39A0 00000000 F15C4494 1A62F5F8 graphicscapture.dll!GraphicsCaptureSource::NewCapture+0x2ce
1A62F5D0 71FF31AD 3D088888 00000000 00000000 1A62F924 graphicscapture.dll!GraphicsCaptureSource::Tick+0xad
1A62F5E8 71112EBF 3D088888 00000000 00000000 00000000 obsapi.dll!Scene::Tick+0x2f
1A62F5FC 00CF221B 7777495D 00000000 1A62F978 77CC98EE obs.exe!OBS::MainCaptureLoop+0xa0b
1A62F92C 00CF0485 00000000 1A62F978 77CC98EE 00000000 obs.exe!OBS::MainCaptureThread+0x5
1A62F930 7777495D 00000000 A8AD3D28 00000000 00000000 kernel32.dll!0x7777495d
1A62F93C 77CC98EE FFFFFFFF 77CBE0EA 00000000 00000000 ntdll.dll!0x77cc98ee
1A62F980 77CC98C4 00CF0480 00000000 00000000 00000000 ntdll.dll!0x77cc98c4

A minidump was saved to C:\Users\Troy M. Stasik\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-04-17_3.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

 

[R1CH]

As this crash is occurring inside your nvidia drivers when working with shared texture, it seems like a driver problem. Multi GPU / laptop setups are not very stable once you start venturing outside of simple situations (basic gaming).

 

[Lain]

Did you use the nvidia control panel to select the graphics processor properly? http://obsproject.com/forum/threads/laptop-black-screen-when-capturing-read-here-first.5965/

Unfortunately this happens in certain circumstances with the driver, I haven't been able to confirm where specifically. I'll try to verify this with other people for that game (or maybe DX11)

For the mean time, I would suggest running SWToR in a borderless/windowed mode, and use window capture to capture instead

 

[Troy S.]

Yes sir, I did do it through the control panel. That was the first thing I did was to take OBS off of my intel graphics. It did work back then.

I will run it windowed for the time being. I was really hoping to have it work in game because I'm planning on doing ESO soon.

 

[Lain]

You might want to try game capture again with ESO (whenever you happen to play it) and see if it does the same thing on your laptop, and then report back again if so

 

[Troy S.]

I successfully streamed ESO for about an hour an a half last night with no problem. Must be a specific conflict with graphic setting within SWTOR.