Bug Report OBS Crash Report. Fail To Connect. Stop Stream Crash

ShinobiJack805

New Member
Here's the file report. It wont connect to twitch tv. Normally when this happens I simply restart my computer and it works fine for a couple times but then it starts all over again.

This crash appears to have occured in the 'c:\windows\system32\kernelbase.dll' module.

**** UNHANDLED EXCEPTION: 80000003
Fault address: 75F033EF (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.612b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
003BF09C 75F033EF 00000834 00007530 0000138A 022E0000 kernelbase.dll!0x75f033ef
003BF0B0 000ADA84 00000000 000CBC84 000C0350 000CB1A0 obs.exe!OBS::Stop+0x134
003BF0F8 000ABBE8 000C0350 000CB1A0 0000138A 7F010A4D obs.exe!OBS::ToggleCapturing+0x28
003BF100 000CBC84 00040388 00000111 0000138A 000C0350 obs.exe!OBS::OBSProc+0xae4
003BF1E0 76417694 000CB1A0 00040388 00000111 0000138A user32.dll!0x76417694
003BF20C 76418BAA 000CB1A0 00000000 00000111 0000138A user32.dll!0x76418baa
003BF29C 76449F49 00DEEDB0 00000000 000C0350 00000000 user32.dll!0x76449f49
003BF300 7641F71A 00040388 00000111 0000138A 000C0350 user32.dll!0x7641f71a
003BF330 6FF1A2BF 000A0037 6FEF83B9 00000000 004D3C18 comctl32.dll!0x6ff1a2bf
003BF368 6FF163F7 000C0350 00000202 00000000 000A0037 comctl32.dll!0x6ff163f7
003BF3F8 76417694 6FEF83B9 000C0350 00000202 00000000 user32.dll!0x76417694
003BF424 76418BAA 6FEF83B9 00000000 00000202 00000000 user32.dll!0x76418baa
003BF4B4 76418468 76419CE2 9B63043B 6D821030 00000000 user32.dll!0x76418468
003BF520 7643D8BB 00040388 003BF5CC 00000000 00000000 user32.dll!0x7643d8bb
003BF550 000A2248 00080000 00000000 004A225D 00000001 obs.exe!WinMain+0x8b8
003BFA10 0010B639 FF509000 003BFAE8 779E98EE FF509000 obs.exe!strstr+0x1c9
003BFAA0 7591495D FF509000 39168E9A 00000000 00000000 kernel32.dll!0x7591495d
003BFAAC 779E98EE FFFFFFFF 779DE0F3 00000000 00000000 ntdll.dll!0x779e98ee
003BFAF0 779E98C4 0010B68C FF509000 00000000 00000000 ntdll.dll!0x779e98c4

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1668FA30 779DBC3C 00000000 FFFFFFFF 00000000 1668FDC4 ntdll.dll!0x779dbc3c
1668FAA4 75E510C0 000001BC FFFFFFFF 00000000 00000000 kernelbase.dll!0x75e510c0
1668FAB8 000B2C94 7591495D 00000000 1668FE18 779E98EE obs.exe!OBS::MainCaptureLoop+0x1bb4
1668FDCC 000AFD55 00000000 1668FE18 779E98EE 00000000 obs.exe!OBS::MainCaptureThread+0x5
1668FDD0 7591495D 00000000 2F458A6A 00000000 00000000 kernel32.dll!0x7591495d
1668FDDC 779E98EE FFFFFFFF 779DE0F3 00000000 00000000 ntdll.dll!0x779e98ee
1668FE20 779E98C4 000AFD50 00000000 00000000 00000000 ntdll.dll!0x779e98c4

Encode thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1654F42C 779DBF3C 0000000E 00000000 1654F4E4 71122088 ntdll.dll!0x779dbf3c
1654F498 4E914CDE 00000001 00000000 1654F4F0 71122088 <unknown>!0x4e914cde
1654F4C4 70129A4B 0000000E 00000202 71122088 75E511F6 avcuf32.dll!0x70129a4b
1654F58C 75E511F6 00000001 00000000 1654F5CC 70172E17 kernelbase.dll!0x75e511f6
1654F590 75E511F6 0000000D 70172DBF 71122238 1654F64C kernelbase.dll!0x75e511f6
1654F5A0 70172E17 71122268 1654F64C 00000001 00000000 avcuf32.dll!0x70172e17
1654F5C8 70129A4B 0000000D 00000202 71122238 6D8259FB avcuf32.dll!0x70129a4b
1654F680 6D811182 00000001 44476347 00002553 022E0000 obsapi.dll!GetQPCTimeNS+0x82
1654F6A0 000B082C 4644039B 00002553 00000000 00000000 obs.exe!SleepToNS+0x4c
1654F6B8 000B0B3B 7591495D 00000000 1654F808 779E98EE obs.exe!OBS::EncodeLoop+0x2db
1654F7BC 000AFD45 00000000 1654F808 779E98EE 00000000 obs.exe!OBS::EncodeThread+0x5
1654F7C0 7591495D 00000000 2F798C7A 00000000 00000000 kernel32.dll!0x7591495d
1654F7CC 779E98EE FFFFFFFF 779DE0F3 00000000 00000000 ntdll.dll!0x779e98ee
1654F810 779E98C4 000AFD40 00000000 00000000 00000000 ntdll.dll!0x779e98c4

Since I cannot read code. I would like to understand WTF is going on. Many Thanks - ShinobiJack
 

R1CH

Forum Admin
Developer
avcuf32.dll appears to be intercepting and possibly breaking parts of the OBS code. Google suggests this is part of BitDefender, so try whitelisting OBS or disabling BitDefender.
 

ShinobiJack805

New Member
So I've tried to whitelist the OBS but either I'm not smart enough to find the whitelist process in bitdefender. or I havent done something right.

Fault address: 772833EF (c:\windows\system32\kernelbase.dll)
OBS version: Open Broadcaster Software v0.613b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
0099F0BC 772833EF 00000634 00007530 0000138A 00CD0000 kernelbase.dll!0x772833ef
0099F0D0 013AE1B4 00000000 013CCEEF 00080400 013CC380 obs.exe!OBS::Stop+0x134
0099F118 013AC258 00080400 013CC380 0000138A 0099F15C obs.exe!OBS::ToggleCapturing+0x28
0099F120 013CCEEF 00050410 00000111 0000138A 00080400 obs.exe!OBS::OBSProc+0xb6f
0099F21C 750F7694 013CC380 00050410 00000111 0000138A user32.dll!0x750f7694
0099F248 750F8BAA 013CC380 00000000 00000111 0000138A user32.dll!0x750f8baa
0099F2D8 750F8D56 0152E360 00000000 00000111 0000138A user32.dll!0x750f8d56
0099F338 750F8EE9 0099F380 00000000 0099F5A4 773FDCF0 user32.dll!0x750f8ee9
0099F370 773FDD92 0152E360 00000000 00080400 00000000 ntdll.dll!0x773fdd92
0099F408 750FF71A 00050410 00000111 0000138A 00080400 user32.dll!0x750ff71a
0099F438 71C4A2BF 000A0053 71C283B9 00000000 00D226F0 comctl32.dll!0x71c4a2bf
0099F470 71C463F7 00080400 00000202 00000000 000A0053 comctl32.dll!0x71c463f7
0099F500 750F7694 71C283B9 00080400 00000202 00000000 user32.dll!0x750f7694
0099F52C 750F8BAA 71C283B9 00000000 00000202 00000000 user32.dll!0x750f8baa
0099F5BC 750F8468 750F9CE2 547D034D 67911D70 0099F6DC user32.dll!0x750f8468
0099F628 7511D8BB 00050410 0099F6DC 00000000 00000000 user32.dll!0x7511d8bb
0099F658 013A277A 01380000 00000000 00CF3175 00000001 obs.exe!WinMain+0x8fa
0099FB24 0140C919 FEDE6000 0099FBFC 774098EE FEDE6000 obs.exe!strstr+0x1c9
0099FBB4 76D6495D FEDE6000 778878AB 00000000 00000000 kernel32.dll!0x76d6495d
0099FBC0 774098EE FFFFFFFF 773FE0C1 00000000 00000000 ntdll.dll!0x774098ee
0099FC04 774098C4 0140C96C FEDE6000 00000000 00000000 ntdll.dll!0x774098c4

Video thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
13BBFAB0 773FBC3C 00000000 FFFFFFFF 00000000 13BBFE64 ntdll.dll!0x773fbc3c
13BBFB24 771D10C0 000001D0 FFFFFFFF 00000000 00000000 kernelbase.dll!0x771d10c0
13BBFB38 013B33C4 76D6495D 00000000 13BBFEB8 774098EE obs.exe!OBS::MainCaptureLoop+0x1bb4
13BBFE6C 013B0485 00000000 13BBFEB8 774098EE 00000000 obs.exe!OBS::MainCaptureThread+0x5
13BBFE70 76D6495D 00000000 64AA7DEF 00000000 00000000 kernel32.dll!0x76d6495d
13BBFE7C 774098EE FFFFFFFF 773FE0C1 00000000 00000000 ntdll.dll!0x774098ee
13BBFEC0 774098C4 013B0480 00000000 00000000 00000000 ntdll.dll!0x774098c4

Encode thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
13A7FA98 773FBF3C 0000000D 00000000 13A7FB18 6791670B ntdll.dll!0x773fbf3c
13A7FB04 771D11F6 0000000E 13A7FB30 013B0F57 0000000F kernelbase.dll!0x771d11f6
13A7FB14 6791670B 00000010 7D7D93F2 0000222D 00CD0000 obsapi.dll!OSSleep+0x1b
13A7FB20 013B0F74 7E7BE41C 0000222D 00000000 00000000 obs.exe!SleepToNS+0x84
13A7FB38 013B126B 76D6495D 00000000 13A7FC60 774098EE obs.exe!OBS::EncodeLoop+0x2db
13A7FC14 013B0475 00000000 13A7FC60 774098EE 00000000 obs.exe!OBS::EncodeThread+0x5
13A7FC18 76D6495D 00000000 64B67F37 00000000 00000000 kernel32.dll!0x76d6495d
13A7FC24 774098EE FFFFFFFF 773FE0C1 00000000 00000000 ntdll.dll!0x774098ee
13A7FC68 774098C4 013B0470 00000000 00000000 00000000 ntdll.dll!0x774098c4

This might be the same issue.
 
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