Bug Report Elgato HD60 - Whoops! OBS has crashed.

[JHunt]

Hello there, I have just bought the Elgato HD60.

I have set it up fine, everything works even when recording.
I have just also downloaded OBS and it keeps coming up with this while trying to preview or start streaming,
(I have tried when Elgato is open and closed.)


OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
https://obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\program files (x86)\obs\plugins\dshowplugin.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 5780D5B0 (c:\program files (x86)\obs\plugins\dshowplugin.dll)
OBS version: Open Broadcaster Software v0.656b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
1ADEF440 5780D5B0 1CA34000 1C4E0000 00001E00 000001E0 dshowplugin.dll!DeviceSource::Convert422To444+0x110
1ADEF460 578060F8 02CE1800 54CFC8F0 0112EEC8 0112CD00 dshowplugin.dll!DeviceSource::Preprocess+0x1c8
1ADEF4B4 54CF5908 0112CD00 0112CD00 00FFFFFF 01010001 obsapi.dll!Scene::Preprocess+0x28
1ADEF4C0 0112EEC8 75047C04 00000000 75047BE0 B40CF973 obs.exe!OBS::MainCaptureLoop+0xaf8
1ADEF7FC 0112CD05 00000000 75047BE0 B40CF973 1ADEF854 obs.exe!OBS::MainCaptureThread+0x5
1ADEF800 75047C04 00000000 B667C9E9 00000000 00000000 kernel32.dll!0x75047c04
1ADEF814 776DAD1F FFFFFFFF 776C0213 00000000 00000000 ntdll.dll!0x776dad1f
1ADEF85C 776DACEA 0112CD00 00000000 00000000 00000000 ntdll.dll!0x776dacea

A minidump was saved to C:\Users\Jason\AppData\Roaming\OBS\crashDumps\OBSCrashDump2015-10-08_2.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module


Please help.
Thank you, Jason H.

 

[Harold]

Did you try updating the elgato drivers?

 

[JHunt]

Did you try updating the elgato drivers?

Yes, I have. It is also on Automatically check for updates.

 

[HT1313]

I am also having the same problem. To the exact thing, Using every combination of 32bit and 64 bit OBS, with elgato program on and off, also with all 3 updates, 32 bit beta, 64 bit beta, and the new 2.2.0. It detects the elgato in the search bar for video capture device, but when pressing "preview" it will make my second monitor go to a "no signal" screen "similar if you unplug the HDMI" where my elgato is currently being plugged in, crash the obs, then a few seconds after the crash happens goes back to mirroring the console. Please let us know how to possibly fix this. Love elgato but need OBS more.