Bug Report Elgato Game Capture HD Crashes OBS With Out Of Memory Error

[JackG]

Before you say there's a million posts about this, I was asked to log this by Elgato Support via Twitter here.

Every time I preview a scene with the Elgato in the scene, not even active; it crashes. First it crashed after a minute, then 40 seconds, and now it's almost immediately. It generates no crash log, it just says "Out of memory while trying to allocate 3686400 bytes at 59045DDE". the last series of numbers & letters changes each time.

If I just have Game Catpure HD software open, or when it was in OBS while preview game me some time to view the feed, it causes severe lag to my system where the mouse movements gets stuck, the keyboard either sticks on a key or stops registering my typing and programs freeze momentarily.

I don't run both OBS and Game Capture HD at the same time, I've done a fresh install with the latest up-to-date Elgato software as well as previous versions, I've done a full shutdown/power up of my system. Everything. And as I said I can't generate a crash log as this error pops up then OBS goes directly to the close program option.

I don't want to run my streams through Game Capture HD, considering the issues it causes as well as the interference with the rest of my system, and I've heard the Elgato cards are prone to issue but there aren't a whole lot of choices for off the shelf "branded" cards in Canada.

Thanks!

 

[JackG]

Sort of figured out part of my own problem out. There is still massive overall lag when the Elgato is in use via OBS or if Game Capture HD is open, issues occur with mouse & keyboarding sticking.

My issue regarding memory came from the buffer on the webcam. To use the webcam in multiple pieces of software I run SplitCam; to both record a HQ video at the same time as the stream in either separate instances of OBS or in two separate software packages. Very useful tool HOWEVER, seems that if you need to add a buffer to the webcam in OBS to get the image to sync, it doesn't loop back to SplitCam properly and errors out, apparently targeting the memory.

Guess I'll have to figure some alternative recording method out. But it would still be great if the overall PC lag wasn't an issue, as my PC resources are hovering at 17% CPU usage & 26% RAM in use.

Or if OBS could add an audio device, like a mic, as a source input so that we could treat it like the webcam and delay it to syn with the video feed without going back into the settings, or stopping the stream and changing profile.

Thanks! OBS is awesome software :)