Bug Report Daily audio error

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elmosmybff

New Member
Hello everyone,

I would like to start off by saying I love OBS, secondly I am having issues with my Blue Yeti Pro mic.
During streams it cuts in and out, sometimes it will happen as frequent as every 20 minutes, and sometimes it will happen only once every 2 hours, for certain though it happens everyday.

I have attached a zip file containing the logs over the past 24 hours.

I had no issues what so ever when when I was using the non pro version of the Blue Yeti mic.

I have tested multiple thread fixes already including increasing my scene buffering time (even though I don't use timestamps at all). Please help me resolve this issue, it is driving me absolutely crazy and I want to continue to support OBS in any way possible.
 

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Lain

Forum Admin
Lain
Forum Moderator
Developer
Okay, so the mic itself doesn't appear to be disconnecting. That and you don't seem to be deleting microphone audio packets, which is usually what happens when mic data gets cut out, so I'm actually quite confused. Do you have "Mic sync fix hack" on? Sometimes on certain setups that can cause the mic to cut out.

Hmm, I want to buy it because I want to check to see if it's specific to the microphone, but it's super expensive, I'm not sure if I can afford to buy this mic right now.
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
You should probably try anything at this point, though that particular option shouldn't help. I'm not entirely sure what to suggest because this doesn't appear to be popping up in any of the log files, so I'm genuinely confused
 
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elmosmybff

New Member
I tried that settings and it fixed nothing, I'd hate to have to buy XSPLIT over something like this but I will if necessary.
 
dodgepong

dodgepong

Administrator
Community Helper
I'm honestly not sure what might be happening. I know people who use the Blue Yeti just fine, so I'm not convinced it's a problem with OBS itself. It just seems weird.

When you say it "cuts in and out", do you mean it turns off and on again a few times and then goes back to normal? Or does it shut off entirely until you restart the stream? Can you link to a video of where the problem is happening?
 
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elmosmybff

New Member
I have to restart the stream and that fixes the problem. I have no other issues with the mic and using skype or after effects to do my own recording.

If your asking me to make a video of recreating the problem, well that won't happen because I cannot pin point or force the issue.

To correct the issue I simply just stop the stream, unplug and replug in the mic and start the stream. The thing is it only happens to OBS and nothing else I use the mic with.

my yeti didn't have this issue at all, it only happened when I upgraded to a yeti pro.
 
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dahud

New Member
I have the same problem, using a Samson Meteor. After streaming for about 30 minutes, my microphone will stop streaming, and does not return until I restart the stream. One workaround I found is setting the mic to playback through the speakers, and OBS captures that reliably, so it's not killing the microphone itself, but just isn't streaming it.

I don't have any logs, but I can get them if they'd be useful.
 
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elmosmybff

New Member
I'm about to give up on OBS, I'm giving this a few more days before I jump ship and dub OBS as garbage freeware to me and all my viewers.

Sorry if I sound bitter but having to restart my stream once an hour due to an OBS specific problem only is beyond frustrating.
 
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dahud

New Member
Jim - So last night I tried streaming with OBS to try to get the log files you wanted, and I was prompted to update to the latest version. After doing so, and setting the "Force desktop audio sync" option, I streamed for 2 hours without the bug. Was anything changed in the latest version that might have this effect?
 
Krazy

Krazy

Town drunk
elmosmybff said:
I'm about to give up on OBS, I'm giving this a few more days before I jump ship and dub OBS as garbage freeware to me and all my viewers.

Sorry if I sound bitter but having to restart my stream once an hour due to an OBS specific problem only is beyond frustrating.
Click to expand...

I'm sorry you are frustrated, but that would be an incredibly unreasonable response. There are many (thousands) of users of this software, most without any issues whatsoever. Unfortunately, with something as complicated as streaming software, there are many things that can go wrong, and there aren't always easy solutions. It's fine if you decide not to use this software anymore because of a, frankly, pretty crippling issue for you, but taking out your frustrations in that way is just not productive for anyone.
 
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elmosmybff

New Member
Since when did being productive come into the equation? I have had zero help with this issue and I'm entitled to my opinion about my streaming software, which I get asked about daily. I'm a user with a bad - more like terrible - experience, and when I get asked what software I use can only express my honest personal experiences.

Like I said I'm trying to stick it out but when OBS audio turns off completely, and I check to make sure the mic is still being able to function across all other windows 7 processes, well then I can see it is explicitly OBS.

My only resolve is to turn off my stream and unplug and replug in the usb on the mic itself, which means I have to turn off my stream to re setup the sound. I am losing viewers daily because of this issue.

You want audio logs and obs logs no problem, I can provide those, but for the love of god help me fix this so I don't have to trash OBS. I'm not being un reasonable or counter productive, it is my right to have an opinion and express it as I please, and more so when your company released to the general public a piece of software you allow people to try it. I am giving you the opportunity to help me and make it right, and 'm being patient while losing viewers daily over this.

If you don't want to help me that's fine, but wasting time with posts telling me useless information instead of spending your time helping me is making this worse. It's your prerogative to either help me or not, just as it is my prerogative to express my opinion or not.
 
Krazy

Krazy

Town drunk
You have had plenty of people, including the lead developer, trying to help you with your problem. Unfortunately, it's not one that is easily solved and we're all baffled. Sometimes this happens with complicated pieces of hardware and software. You are, frankly, a pretty isolated case, and threatening to "jump ship and dub OBS as garbage freeware to me and all my viewers" is an incredibly immature response, not that I can stop you from doing so.

Again, this is not a company. This is a handful of people working on this project in their spare time. I know you are frustrated, but there is only so much the incredibly small number of developers can do, especially when it comes to thousands of possible system and device interactions and all the thousands of little quirks out there that they have. No one having a good answer for a baffling issue does not mean a piece of software is "garbage freeware".

edit: As for your actual issue, I have one last, semi shot in the dark suggestion for you. I noticed that your Audio sample rate in OBS is set to 48khz, while all your audio devices look like they are set to 44.1khz. Does anything change if you select 44.1khz in OBS? This option is found under Settings>Encoding
 
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Lain

Forum Admin
Lain
Forum Moderator
Developer
Okay, seeing as you want to give your opinion about our application, let me give you my opinion on YOU - Saying you got "zero" help? I think you're mixing "solutions" and "help". I/we tried to help somewhat, and I fully admit I didn't have an adequate solution. And yes, I did stop responding when you started acting the way you did/are. Am I always supposed to have a solution for 100% of the people who have problems? As a developer, can one truly expect to be able to solve every single problem every single time, especially when you're operating from a remote location, without direct access to the user's computer/devices? On a very limited budget? Am I supposed to be some magic fairy that knows all and sees all where no problem is beyond his reach?

I mean, seriously, if you're going to just say OBS is garbage, go elsewhere. That's not constructive to us, and it's not helpful for you to help solve your problem. It does nothing but piss everyone off. NOTHING. If you continue to act this way and create drama about it, I will just ban you from the damn forums and be done with it. This is not a company, this is something I made on my own free time, I give it away for free, I give the source code away for free.

You know, it's funny, it's so easy to sit back from your chair and get pissed off that an application isn't working the way you want, and you call it garbage. I mean I do it too. This morning, I updated flash, and them chrome stopped playing youtube videos for me, and I said, "god f***ing chrome is garbage" in frustration.

Now is chrome ACTUALLY garbage? Apart from being a google botnet No, of course not, it's a million+ line application that had many talented people working on it, and just because it wasn't working for me and kept wigging the f*** out doesn't mean that it's garbage. Yet, when it works right it's nice, when it doesn't, "f***ing garbage". Now I'm not comparing OBS to chrome, because OBS was made by 10+ people, and chrome was made by 500+ people, but OBS is (subjectively speaking) the highest performing desktop capture and streaming software out there.

Anyway, you have a choice, either stop with the unhelpful behavior, or leave and "trash OBS" or do whatever you want, I don't care. Your choice. Your very next response will determine what I do next.

(Also I would kindly ask people not to post in defense just so we don't bump this thread, or if you are a user aand have a similar issue, please create a new thread. This thread is now a zone of doom)
 
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elmosmybff

New Member
Jim said:
Okay, seeing as you want to give your opinion about our application, let me give you my opinion on YOU - Saying you got "zero" help? I think you're mixing "solutions" and "help". I/we tried to help somewhat, and I fully admit I didn't have an adequate solution.
Click to expand...

The only thing you have done to help is suggest that I change my scene buffer time which I made clear in the first post I had already tried that.

Stop wasting my time with useless posts please and just try to fix this issue. Like I previously stated I'm still waiting for you guys to make it right and fix this issue.
 
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