Bug Report Crash:5E30668D (c:\windows\system32\nvwgf2um.dll)

T

timbobeats

New Member
OBS has encountered an unhandled exception and has terminated. If you are able to
reproduce this crash, please submit this crash report on the forums at
http://www.obsproject.com/ - include the contents of this crash log and the
minidump .dmp file (if available) as well as your regular OBS log files and
a description of what you were doing at the time of the crash.

This crash appears to have occured in the 'c:\windows\system32\nvwgf2um.dll' module.

**** UNHANDLED EXCEPTION: c0000005
Fault address: 5E30668D (c:\windows\system32\nvwgf2um.dll)
OBS version: Open Broadcaster Software v0.60b
Windows version: 6.2 (Build 9200)
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Crashing thread stack trace:
Stack EIP Arg0 Arg1 Arg2 Arg3 Address
04C8FBA0 5E30668D 00000200 00000180 00000000 04E16AC0 nvwgf2um.dll!0x5e30668d
04C8FBD0 5E381198 00000000 04E30968 00000004 00000000 nvwgf2um.dll!0x5e381198
04C8FC00 5E32821E 00000004 00000000 04E16AC0 04E312A8 nvwgf2um.dll!0x5e32821e
04C8FC38 5E0979F0 04E16AC0 00000004 00000000 00000000 nvwgf2um.dll!0x5e0979f0
04C8FC54 5E156910 04E16AC0 00000004 00000000 00000000 nvwgf2um.dll!0x5e156910
04C8FC7C 5E097A04 04E16AC0 00000004 00000000 04EB0800 nvwgf2um.dll!0x5e097a04
04C8FC9C 5E12518A 05F509C0 04C8FD08 5E890D0E 04EB08F0 nvwgf2um.dll!0x5e12518a
04C8FCCC 5E1F6575 04EB08F0 378B9FBE 00000000 05F509C0 nvwgf2um.dll!0x5e1f6575
04C8FCD8 5E890D0E 00000000 04C8FD20 7752495D 04EAC988 nvwgf2um.dll!0x5e890d0e
04C8FD10 5E890E36 04EAC988 04C8FD64 779698EE 04EAC988 nvwgf2um.dll!0x5e890e36
04C8FD1C 7752495D 04EAC988 1C6447B6 00000000 00000000 kernel32.dll!0x7752495d
04C8FD28 779698EE FFFFFFFF 7795E0FC 00000000 00000000 ntdll.dll!0x779698ee
04C8FD6C 779698C4 5E890DBA 04EAC988 00000000 00000000 ntdll.dll!0x779698c4

A minidump was saved to C:\Users\Timbo\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-02-10_2.dmp.
Please include this file when posting a crash report.

List of loaded modules:
Base Address Module

it happens most of the times when i alt+tab,or sometimes even when i start the game im using avermedia live gamer hd
5E30668D (c:\windows\system32\nvwgf2um.dll)
i cant really stream anymore,cause it happens like all of the time :(...
if someone knows a solution,it would be highly appreciated...and it would be great if someone could explain it the easy way,cause my english aint perfect :)...thanks folks...btw. im pretty new to streaming:)
 
T

timbobeats

New Member
15:11:23: Open Broadcaster Software v0.60b - 32bit (´・ω・｀)
15:11:23: -------------------------------
15:11:23: CPU Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
15:11:23: CPU Speed: 3500MHz
15:11:23: Physical Memory: 4095MB Total, 4095MB Free
15:11:23: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
15:11:23: monitor 1: pos={0, 0}, size={1920, 1080}
15:11:23: monitor 2: pos={-1920, 0}, size={1920, 1080}
15:11:23: Windows Version: 6.2 Build 9200
15:11:23: Aero is Enabled
15:11:23: -------------------------------
15:11:23: OBS Modules:
15:11:23: Base Address Module
15:11:23: 010A0000 OBS.exe
15:11:23: 5F450000 OBSApi.dll
15:11:23: 5F000000 DShowPlugin.dll
15:11:23: 5EFE0000 GraphicsCapture.dll
15:11:23: 5EFC0000 NoiseGate.dll
15:11:23: 5EFA0000 PSVPlugin.dll
15:11:23: ------------------------------------------
15:11:23: Adapter 1
15:11:23: Video Adapter: NVIDIA GeForce GTX 780
15:11:23: Video Adapter Dedicated Video Memory: 3107778560
15:11:23: Video Adapter Shared System Memory: 1187123200
15:11:23: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
15:11:23: Video Adapter Output 2: pos={-1920, 0}, size={1920, 1080}, attached=true
15:11:23: =====Stream Start: 2014-02-10, 15:11:23===============================================
15:11:23: Multithreaded optimizations: On
15:11:23: Base resolution: 1920x1080
15:11:23: Output resolution: 1280x720
15:11:23: ------------------------------------------
15:11:23: Loading up D3D10 on NVIDIA GeForce GTX 780 (Adapter 1)...
15:11:23: ------------------------------------------
15:11:23: Audio Format: 44100hz
15:11:23: Playback device Default
15:11:23: ------------------------------------------
15:11:23: Using desktop audio input: Lautsprecher (Realtek High Definition Audio)
15:11:23: ------------------------------------------
15:11:23: Using auxilary audio input: Mikrofon (Realtek High Definition Audio)
15:11:23: ------------------------------------------
15:11:23: Audio Encoding: AAC
15:11:23: bitrate: 160
15:11:23: ------------------------------------------
15:11:23: device: \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&1763f550&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
15:11:23: device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&1763f550&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
15:11:23: chosen type: YV12, usingFourCC: true, res: 1280x800 - 1280x800, frameIntervals: 166666-666666
15:11:23: use buffering: false - 0, fourCC: 'YV12'
15:11:23:
15:11:23: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
15:11:23: Using directshow input
15:11:24: Scene buffering time set to 700
15:11:24: ------------------------------------------
15:11:24: Video Encoding: x264
15:11:24: fps: 60
15:11:24: width: 1280, height: 720
15:11:24: preset: superfast
15:11:24: profile: main
15:11:24: keyint: 120
15:11:24: CBR: yes
15:11:24: CFR: yes
15:11:24: max bitrate: 3000
15:11:24: buffer size: 3000
15:11:24: ------------------------------------------
15:11:24: Syncing audio to video time (WARNING: you should not be doing this if you are just having webcam desync, that's a separate issue)
15:11:25: Audio timestamp for device 'Mikrofon (Realtek High Definition Audio)' was behind target timestamp by 134164
15:11:43: GetQPCTimeNS: WTF, clock went backwards! 2193882748 < 2193882823
15:11:43: GetQPCTimeNS: WTF, clock went backwards! 2197222598 < 2197222634
15:12:09: GetQPCTimeNS: WTF, clock went backwards! 2564245159 < 2564245218
15:12:11: GetQPCTimeNS: WTF, clock went backwards! 2587147690 < 2587147742
15:12:11: GetQPCTimeNS: WTF, clock went backwards! 2598369531 < 2598369596
15:12:17: GetQPCTimeNS: WTF, clock went backwards! 2679502982 < 2679502989
15:12:20: GetQPCTimeNS: WTF, clock went backwards! 2721265860 < 2721265932
15:12:23: GetQPCTimeNS: WTF, clock went backwards! 2768762029 < 2768762035
15:12:31: GetQPCTimeNS: WTF, clock went backwards! 2879720102 < 2879720143
15:12:43: GetQPCTimeNS: WTF, clock went backwards! 3058712044 < 3058712084
15:12:49: GetQPCTimeNS: WTF, clock went backwards! 3141263597 < 3141263632
15:13:00: GetQPCTimeNS: WTF, clock went backwards! 3290659460 < 3290659481
15:13:05: GetQPCTimeNS: WTF, clock went backwards! 3365830865 < 3365830902
15:13:06: GetQPCTimeNS: WTF, clock went backwards! 3380850323 < 3380850368
15:13:17: GetQPCTimeNS: WTF, clock went backwards! 3537168861 < 3537168881
15:13:31: GetQPCTimeNS: WTF, clock went backwards! 3734748926 < 3734748983
15:13:48: GetQPCTimeNS: WTF, clock went backwards! 3979352106 < 3979352300
15:14:02: GetQPCTimeNS: WTF, clock went backwards! 4176717165 < 4176717208

there you go sir...i hope this is what you need like i said earlier im pretty new to this streaming and im def. not a pc pro xd lol...this problem only exist when im streaming with my live gamer hd as soon as i use window and game capture everything is fine...dont know how to fix it,hope you guys can help me...thanks for the help sir:)
 
Krazy

Krazy

Town drunk
If you're just trying to stream PC games, there's no need for the capture card. It's odd that using it would cause a crash, that's a pretty standard capture card. Make sure drivers for your GPU and capture card are all up to date.

Including the dump file as mentioned in the crash report would help as well. You can find it here on your PC: C:\Users\Timbo\AppData\Roaming\OBS\crashDumps\OBSCrashDump2014-02-10_2.dmp
 
T

timbobeats

New Member
i can copy and paste the file only when i copy the whole thing but that looks like signs to me :)...i can copy the whole file and paste it here if u want...and drivers are all up to date sir....
 
T

timbobeats

New Member
it lets me copy the file but doesnt let me paste it here...only when i open the file and copy thw whole shit,it would let me paste it here,but its a huge file...
 
Gol D. Ace

Gol D. Ace

Member
Upload the file on a site like https://www.copy.com/home/

Click on the drop files here to share or click to select files from your device
and a window should open where you can select the file.

When it's done uploading paste the url into your post.
 
Krazy

Krazy

Town drunk
Yes, but I have no idea what to do with it, I'm not a developer. Someone will take a look at it later today and maybe be able to provide more insight.
 
T

timbobeats

New Member
ok thanks krazy,but thanks for trying to help me anyways...i dont know what to do anymore....sometimes it freezes and after that im seeing artifacts on my screen...like i said its only happening when im using the capture card...well hope someone can tell how to fix this,have a great day krazy,thanks again...
 
R

R1CH

Forum Admin
Developer
The .dmp file seems to suggest something is hooking your drivers. Try uninstalling anything like NVIDIA Shadowplay, NVIDIA 3D Vision, etc so you only have the basic display drivers installed.
 
T

timbobeats

New Member
hi thanks for the reply...and them leave them off my system or reinstall it???only the nvidia drivers??so shadwoplay 3dvision anything else sir???im pretty new to this thats why im asking sry:)im keeping the graphic drivers physx software and the audio drivers well and of course gefforce experience...
 
T

timbobeats

New Member
still the same problem r1ch!!!!it happens when i alt+tab...deinstalled all the drivers i dont need...

11:29:59: Open Broadcaster Software v0.592b - 32bit (´・ω・｀)
11:29:59: -------------------------------
11:29:59: CPU Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
11:29:59: CPU Speed: 3500MHz
11:29:59: Physical Memory: 4095MB Total, 4095MB Free
11:29:59: stepping id: 3, model 60, family 6, type 0, extmodel 1, extfamily 0, HTT 1, logical cores 8, total cores 4
11:29:59: monitor 1: pos={0, 0}, size={1920, 1080}
11:29:59: monitor 2: pos={-1920, 0}, size={1920, 1080}
11:29:59: Windows Version: 6.2 Build 9200
11:29:59: Aero is Enabled
11:29:59: -------------------------------
11:29:59: OBS Modules:
11:29:59: Base Address Module
11:29:59: 00FC0000 OBS.exe
11:29:59: 70CD0000 OBSApi.dll
11:29:59: 64260000 DShowPlugin.dll
11:29:59: 64240000 GraphicsCapture.dll
11:29:59: 64220000 NoiseGate.dll
11:29:59: 64200000 PSVPlugin.dll
11:29:59: ------------------------------------------
11:29:59: Adapter 1
11:29:59: Video Adapter: NVIDIA GeForce GTX 780
11:29:59: Video Adapter Dedicated Video Memory: 3107778560
11:29:59: Video Adapter Shared System Memory: 1187123200
11:29:59: Video Adapter Output 1: pos={0, 0}, size={1920, 1080}, attached=true
11:29:59: Video Adapter Output 2: pos={-1920, 0}, size={1920, 1080}, attached=true
11:29:59: =====Stream Start: 2014-02-12, 11:29:59===============================================
11:29:59: Multithreaded optimizations: On
11:29:59: Base resolution: 1280x720
11:29:59: Output resolution: 1280x720
11:29:59: ------------------------------------------
11:29:59: Loading up D3D10 on NVIDIA GeForce GTX 780 (Adapter 1)...
11:29:59: ------------------------------------------
11:29:59: Audio Format: 48000hz
11:29:59: Playback device Default
11:29:59: ------------------------------------------
11:29:59: Using desktop audio input: Lautsprecher (Realtek High Definition Audio)
11:29:59: ------------------------------------------
11:29:59: Using auxilary audio input: Mikrofon (Realtek High Definition Audio)
11:29:59: ------------------------------------------
11:29:59: Audio Encoding: AAC
11:29:59: bitrate: 160
11:29:59: Using text output
11:29:59: Using text output
11:29:59: ------------------------------------------
11:29:59: device: AVerMedia HD Capture C985 Bus 4,
11:29:59: device id \\?\pci#ven_1af2&dev_a001&subsys_a0011af2&rev_00#4&1763f550&0&00e3#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{957bd672-7934-4b55-b81a-3e22b14c679a},
11:29:59: chosen type: YV12, usingFourCC: true, res: 1280x720 - 1280x720, frameIntervals: 166666-666666
11:29:59: use buffering: false - 0, fourCC: 'YV12'
11:29:59:
11:29:59: device audio info - bits per sample: 16, channels: 2, samples per sec: 48000, block size: 4
11:30:00: Using directshow input
11:30:00: Scene buffering time set to 700
11:30:00: ------------------------------------------
11:30:00: Video Encoding: x264
11:30:00: fps: 60
11:30:00: width: 1280, height: 720
11:30:00: preset: veryfast
11:30:00: profile: main
11:30:00: keyint: 120
11:30:00: CBR: yes
11:30:00: CFR: yes
11:30:00: max bitrate: 3300
11:30:00: buffer size: 3300
11:30:00: ------------------------------------------
11:30:00: MMDeviceAudioSource: Frequency for device 'Lautsprecher (Realtek High Definition Audio)' is 384000, samples per sec is 48000
11:30:00: MMDeviceAudioSource: Frequency for device 'Mikrofon (Realtek High Definition Audio)' is 384000, samples per sec is 48000

Error: Texture->Map failed: 0x887a0005 0x887a0005

Your video card disappeared from the system. Please check for possible hardware / driver issues. This error can also occur if you have enabled opencl in x264 custom settings.
 
You must log in or register to reply here.
Top