Question / Help Common fps value dropping

[yuri melo]

For the last 2 days my spectators are complaining about freezing screen and I started to pay attention to understand what was happening.
My internet values as bitrate , upload and download are fina just like my dropped frames, they're 0.0% . However during my lives I've been experiencing freezing screens just like this Example .
Here is the log files of my last stream. If you guys can help I'll be very thankful

https://obsproject.com/logs/ZPBLHQE3vnVUsfQv

 

[FerretBomb]

That logfile does not contain a livestreaming or recording session.

 

[qhobbes]

Start with updating Windows from 1809 to 1909 per https://obsproject.com/blog/five-simple-tips-for-new-streamers

 

[yuri melo]

maybe this log file works : https://obsproject.com/logs/BVvI-NVSzbFrbAMO

 

[qhobbes]

16:41:31.460: Windows Version: 10.0 Build 17763 (release: 1809;

Start with updating Windows from 1809 to 1909 per https://obsproject.com/blog/five-simple-tips-for-new-streamers

 

[yuri melo]

I did and nothing happened...

 

[qhobbes]

Post a new log with a livestreaming or recording session.

 

[FerretBomb]

maybe this log file works : https://obsproject.com/logs/BVvI-NVSzbFrbAMO

That one does not contain a live streaming or recording session either.
There is a stickied thread at the top of the forum with instructions on how to provide a logfile from a live session.

Also noticeable from the logfile, you have two monitors running at different refresh rates. It is entirely possible that you may be running into the long-standing Windows mixed-refresh bug. The only fix is to run all connected monitors at the same refresh rate (so set your 144hz monitor to run at 60hz). A fix is due out later this or next year in the Win10 2004 update to finally address and fix the bug.