Bug Report Black Screen with Mouse Cursor

Zayph

New Member
When I start streaming, it only shows my mouse cursor with a black screen behind it. I have read the F.A.Q. and have updated windows, graphics drivers, and DirectX. I also have a Scene and Software Capture, as well as tried Game Capture. I tried the latest build as well as the stable build, both have the same issue.

Picture: http://i.imgur.com/maMhq.png
Video: http://www.twitch.tv/zayph/b/349426656

EDIT: It seems Game Capture works (Only on 32-bit of course), but I'm curious to see if I can get Software Capture to work...

Code:
Open Broadcaster Software v0.461a - 64bit ( ^ω^)
-------------------------------
CPU Name: AMD Phenom(tm) II X4 810 Processor
CPU Speed: 2600MHz
Physical Memory:  8191MB Total, 4689MB Free
stepping id: 2, model 4, family 15, type 0, extmodel 8, extfamily 0, HTT 1, logical cores 4, total cores 4
Windows Version: 6.1 Build 7601 S
Aero is Enabled
------------------------------------------
Adapter 1
  Video Adapter: NVIDIA GeForce GTX 560 Ti  
  Video Adapter Dedicated Video Memory: 1025966080
  Video Adapter Shared System Memory: 3221106688
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (ASTRO Gaming USB MixAmp)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using Monitor Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    max bitrate: 400
    buffer size: 400
    quality: 10
------------------------------------------
Total frames rendered: 148, number of frames that lagged: 1 (0.68%) (it's okay for some frames to lag)
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End=======================================================================
=====Stream Start=====================================================================
  Multithreaded optimizations: On
  Base resolution: 1920x1080
  Output resolution: 1280x720
------------------------------------------
Loading up D3D10...
------------------------------------------
Using auxilary audio input: Microphone (ASTRO Gaming USB MixAmp)
------------------------------------------
Audio Encoding: AAC
    bitrate: 128
Using Monitor Capture
------------------------------------------
Video Encoding: x264
    fps: 30
    width: 1280, height: 720
    preset: veryfast
    CBR: no
    max bitrate: 400
    buffer size: 400
    quality: 10
------------------------------------------
Total frames rendered: 72, number of frames that lagged: 1 (1.39%) (it's okay for some frames to lag)
Number of b-frames dropped: 0 (0%), Number of p-frames dropped: 0 (0%), Total 0 (0%)
=====Stream End=======================================================================

Profiler results:

==============================================================
frame - [100%] [avg time: 4.933 ms] [avg calls per frame: 1] [children: 70.7%] [unaccounted: 29.3%]
| scene->Preprocess - [24.8%] [avg time: 1.225 ms] [avg calls per frame: 1]
| video encoding and uploading - [45.9%] [avg time: 2.264 ms] [avg calls per frame: 1] [children: 34%] [unaccounted: 11.9%]
| | CopyResource - [0.527%] [avg time: 0.026 ms] [avg calls per frame: 0]
| | conversion to 4:2:0 - [0.324%] [avg time: 0.016 ms] [avg calls per frame: 0]
| | call to encoder - [33.1%] [avg time: 1.632 ms] [avg calls per frame: 0]
| | sending stuff out - [0.0405%] [avg time: 0.002 ms] [avg calls per frame: 0]
==============================================================
 

Zayph

New Member
Only one. I didn't respond the other day because I had fixed it somehow by restarting my computer. On turning on my computer this morning it doesn't work again.
 

Craigpwners

New Member
Yeah I have the exact same problem that you do. I use 2 monitors though. Let me know if you find a way to make it work!
 

Lain

Forum Admin
Lain
Forum Moderator
Developer
Just so you know, I have heard of cases where some nvidia cards fail to work with software capture when multiple monitors are in use. We're currently making an alternate method of window capture that should be faster and bypass some of these issues.

I'm looking into it though.
 
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